iwbet Privacy Policy

Last updated: 29 October 2026

This Privacy Policy is a statement explaining how we handle the personal data of players who access iwbet's platform, iwbet.mom. We encourage you to read and understand this policy before continuing to use our services.

1 Purpose of This Policy

iwbet respects the personal information of its players. This policy applies to anyone who accesses our platform. From the moment a player visits our site, they are considered to have accepted the terms of this policy.

The purposes of this policy are —

• To clearly state what data we collect
• To explain how that data is used
• To explain players' rights
• To inform players how data security is maintained

2 Types of Data We Collect

When players register an account at iwbet, make deposits or withdrawals, or use our services, we collect the following types of data —

2.1 Personal Identification Data

• Full name (legal name)
• Date of birth (for 21+ age verification)
• Email address
• Contact number (for payment verification only)
• National identity card details (if required)

2.2 Financial Data

• Payment records from KBZPay, Wave Money, AYA Pay, and CB Pay
• Bank transfer records
• Deposit and withdrawal records (not including full balance details)

2.3 Technical Data

• IP address
• Browser type and version
• Device specifications
• Cookies and session data
• Login access records

2.4 Gaming data

• Game play history
• Bet placement records
• VIP level progression history
• Bonus and cashback claim records

3 How we collect data

We receive data through the following methods —

• Data you provide directly — Information you give us when registering an account, filling in your profile, or contacting customer support.
• Data collected automatically — Collected from cookies, log files, and tracking pixels when you use the platform.
• Third-party data — Verification data required from payment service providers.

4 How we use your data

The data we collect is used for the following purposes —

• Account registration and identity verification
• Processing deposits and withdrawals
• Verifying the 21+ age requirement
• Calculating VIP levels and cashback
• Checking bonus and wagering requirements
• Providing responsible gambling tools
• Security and fraud prevention
• Responding to customer support requests
• Improving platform services
• Meeting legal obligations

We never sell, rent, or share players' data with third-party advertisers without their consent.

5 How we share and disclose data

We do not share players' data with any external parties, except where disclosure is necessary in the following cases —

• Payment service providers — KBZPay, Wave Money, AYA Pay, CB Pay, and banks, to confirm financial transfers (only the data required).
• Security verification services — Identity verification and fraud prevention contractors (under NDA).
• Legal requirements — Disclosure to relevant authorities where required by law.
• Platform protection — Disclosure where necessary to prevent fraud or security breaches.

Third-party data recipients must follow security standards consistent with our data protection policy.

6 Cookies and tracking technologies

The iwbet platform uses the following types of cookies to improve our service —

6.1 Strictly necessary cookies

These cookies are essential for the platform's core functions (maintaining login sessions, securing payment processes) and cannot be disabled.

6.2 Functional cookies

Used to remember your preferences (language, display settings).

6.3 Analytics cookies

These cookies help us understand how you use the platform (which pages you visit and for how long, etc.). This data is used only to improve our service.

You can disable cookies in your browser settings, but please be aware that some platform features may not work properly and your experience may be affected.

7 Data retention period

We retain players' data for the following periods —

• While your account is active — Data is retained for as long as your account remains open.
• After account closure — Records may be retained for as long as required for legal compliance and dispute resolution.
• Financial records — May be retained for a longer period for legal compliance purposes.

Data that is no longer needed after the specified period will be securely deleted or anonymised.

8 Data security measures

iwbet applies technical and organisational measures to protect players' data —

• SSL encryption (TLS) — All data exchanged between you and our servers is encrypted.
• Access controls — Players' data is accessible only to authorised staff.
• Network security — We maintain firewalls, intrusion detection, and conduct regular security audits.
• Payment Security — Financial data is handled in a PCI-DSS compliant manner.
• Staff Training — Staff receive regular training on data protection and privacy.

That said, no platform can guarantee 100% security for data transmitted over the internet. Players should also take care to use strong passwords and keep their accounts secure.

9 Player Data Rights

Every player has the following rights regarding their data —

9.1 Right of Access

Players can request to view what data we hold about them.

9.2 Right of Rectification

If any data is inaccurate, players can request that it be corrected.

9.3 Right of Erasure

Players can request deletion of data that is no longer needed once the legally required retention period has ended. However, if financial records are still within the legally required compliance period at the time of the request, they cannot be deleted.

9.4 Right to Object

Players can object to certain data processing activities and to the use of their data for advertising purposes.

9.5 Right to Data Portability

Players can request a copy of their data in a readable format.

To exercise any of these rights, contact us at [email protected]. We will do our best to respond within 30 days of receiving your request.

10 Protection of Minors' Personal Data

iwbet services are for users aged 21 and above only. We do not knowingly collect data from anyone under 21. If we become aware that we hold data belonging to a person under 21, we will delete it immediately.

11 International Data Transfers

Player data is stored in the region where our servers are hosted. Where data needs to be transferred from one country to another to deliver platform services, we will carry out data security assessments and put the necessary safeguards in place before doing so.

12 Policy Updates

We may update this Privacy Policy due to service expansions, legal changes, or technical developments. If the changes are significant, we will notify players by email or via an announcement on the platform.

Continued use of the platform after a policy update will be taken as acceptance of the revised policy. We therefore recommend checking this page regularly.

13 Contact Us

If you have any questions, concerns, or data-related requests regarding this policy, you can reach us through the following channels —

• Live Chat — Contact us instantly via 24/7 Myanmar-language live chat.
• Email — [email protected]

iwbet is committed to protecting players' personal data to the best of our ability. The trust of our players is a core foundation of how we build this platform.